Privacy Policy
1. Information We Collect
We collect the following types of information to provide and improve our services:
a) Personal Information
When you register for an account, place an order, subscribe to our services, or contact our support team, we may collect a range of personal details, including:
- Full Name: Your first and last name as provided during registration or checkout.
- Shipping and Billing Address: The physical address you provide for product delivery and billing purposes.
- Phone Number: Your contact number, which we may use to reach you regarding your orders or support inquiries.
- Email Address: The email address you use for account communication, order updates, and promotional notifications if you opt in.
Payment Details: Your payment information, such as card number, expiration date, and billing information, which is securely processed through trusted third-party payment providers. We do not store your full payment details on our servers to ensure your security.
2. How We Use Your Information
We automatically collect certain data about your interaction with our website. This includes:
- Browser Type: Information about the browser you’re using, such as Chrome, Firefox, Safari, etc. This helps us ensure compatibility and optimize the website’s performance across different platforms.
- IP Address: Your IP address is recorded for security and operational purposes. It helps us identify and address technical issues, improve the site’s security, and provide a more tailored experience based on your region.
- Pages Visited: We track the pages you visit on our website. This data is valuable for understanding the content that interests you the most, enabling us to focus our efforts on improving your experience by highlighting relevant areas of the site.
- Time Spent on Our Site: We monitor the amount of time you spend on various pages. This helps us assess the quality and effectiveness of our content and design, allowing us to optimize for better user engagement.
- Device Information: We collect data regarding the type of device you’re using to access the site, such as whether you’re browsing from a smartphone, tablet, or desktop. This ensures the website is properly optimized for different screen sizes and devices, enhancing usability.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties to facilitate the services we provide. These include:
- Trusted Third-Party Service Providers: For example, payment processors such as Khalti, Esewa, fonepay, connect IPS or similar platforms that help us manage financial transactions securely. These providers have access to the necessary information to process your payments but are obligated to handle your data in accordance with strict confidentiality agreements.
- Delivery Partners: To ensure prompt and reliable delivery of goods or services, we may share your information with logistics partners such as courier companies or delivery service providers. These partners need your information to coordinate deliveries and updates regarding the status of your orders.
- Legal Authorities: In certain situations, we may need to share your information with legal authorities when required by law, or if we believe it is necessary to protect our rights, comply with a legal process, or respond to a legal request.
All service providers with whom we share your information are required to maintain the confidentiality and security of your data. We strive to ensure that your personal information is protected, and we will only share it when it is necessary to provide you with services or comply with legal obligations.
- Session Cookies: These cookies are essential for the proper functioning of our website. They are used to ensure key processes, such as checkout and login, work smoothly. These cookies are temporary and are automatically deleted once you close your browser, meaning they do not store long-term information about your visits.
- Analytics Cookies: We use analytics cookies to track and analyze how visitors use our website. This helps us better understand user behavior and improve content, functionality, and overall user experience. For example, we utilize Google Analytics to gather insights into how users interact with the site, which enables us to optimize our services and make data-driven decisions.
- Advertising Cookies: In addition to functional and analytics cookies, we may also use advertising cookies. These cookies help us deliver targeted advertisements to users who may find them relevant. They can track your browsing habits across different sites and present personalized ads based on your interests.
6. How We Protect Your Information
At Family Bazar, we prioritize the security and protection of your personal information. We implement a range of robust security measures to ensure that your data remains safe and secure during transmission and storage. These measures include:
- SSL (Secure Socket Layer) Encryption: We use SSL encryption to establish a secure, encrypted connection between your browser and our website. This helps protect your sensitive data, such as login credentials and payment information, from being intercepted during transmission.
- Two-Factor Authentication for Account Access: To add an extra layer of security to your account, we use two-factor authentication (2FA). This requires you to verify your identity using both your password and a second method, such as a code sent to your phone or email, before granting access to your account.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems. These audits are performed by experienced cybersecurity professionals to ensure that our systems remain secure against emerging threats and attacks.
- Data Encryption at Rest: In addition to protecting data in transit, we encrypt sensitive information stored on our servers. This ensures that even if unauthorized access occurs, your data remains unreadable and secure.
- Access Control and Monitoring: We enforce strict access control policies to ensure that only authorized personnel can access sensitive data. All access to our systems is logged and monitored for unusual activities, allowing us to detect and respond to any potential security breaches in a timely manner.
While we make every effort to ensure the security of your information, please understand that no method of online transmission or storage is 100% secure. Despite our best efforts, there is always a degree of risk associated with transmitting data over the internet. However, we are committed to continually improving our security practices to reduce this risk to the greatest extent possible.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. The retention period varies depending on the type of data and its purpose:
- Service Provision: We keep your data to provide services, process orders, and maintain your account.
- Legal Compliance: Some data, such as financial records, is retained to meet legal and regulatory obligations.
- Audit and Disputes: Data may be kept for resolving disputes or audits as required by law or contractual agreements.
- Data Minimization: We regularly review and delete unnecessary or outdated data to protect your privacy.
If you request account closure, we will retain necessary data to complete the process and comply with legal obligations, after which it will be securely deleted or anonymized.
8. Children's Privacy
Family Bazar is committed to protecting the privacy of children and does not knowingly collect or solicit personal information from individuals under the age of 18. We believe it is important to safeguard children’s privacy online, and we make every effort to ensure that our services are not directed toward minors.
If we discover that we have unintentionally collected personal information from a child, we will take immediate steps to delete that information from our systems. If you believe that we may have collected such data, please contact us as soon as possible, and we will ensure that the data is removed.
We encourage parents and guardians to be actively involved in their children’s online activities and to monitor their internet use to ensure they are protected from inappropriate or unsafe data collection.
9. International Data Transfers
If you access our website from outside Nepal, please be aware that your personal information may be transferred to, stored, and processed in Nepal, where our servers are located. This means that your data may be subject to different privacy laws than those in your country of residence.
We take appropriate measures to ensure that your data is handled securely and in compliance with applicable privacy laws. By using our website and services, you consent to the transfer of your information to Nepal for processing.
If you have any concerns about how your data is handled across borders, please feel free to contact us for more information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When updates are made, the revised Privacy Policy will be posted on this page, along with a new “Last Updated” date to indicate when the changes took effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. By continuing to use our website and services after any updates, you agree to the revised terms.