Refund Policy
1. Eligibility for Refund
To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days from the date of delivery. We understand that occasionally situations arise, and we want to ensure that our customers have the opportunity to resolve any issues with their purchase.
Please note that products that are damaged, used, or not in their original condition are not eligible for a refund. In addition, we cannot offer refunds for items that show signs of wear or misuse.
2. Return Process
3. Refund Processing
After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request. Please allow us some time to thoroughly check the returned product before making a decision.
If your return is approved, your refund will be processed within 7 to 10 business days. The refunded amount will be credited automatically to your original payment method. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Please note:
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
- Refunds will be issued in the original purchase currency. If applicable, currency fluctuations may affect the final refunded amount.
A restocking fee may apply for returns not due to defects. The percentage or amount will be shared with you after we receive your return request.
4. Partial Refunds
In certain circumstances, partial refunds may be granted for returns that do not meet our full refund criteria. These situations include, but are not limited to:
- Items not in original condition: If the returned item is damaged, used, or shows signs of wear not caused by our error, a partial refund may be issued based on the extent of the damage or usage.
- Missing parts: If the returned item is incomplete or has missing components (e.g., accessories, manuals, etc.) that were originally included with the product, a partial refund may be offered, reflecting the value of the missing parts.
Late returns: If an item is returned after the eligible return window has passed beyond 7 days from delivery, a partial refund may be granted, depending on the condition of the product and the reason for the late return.
5. Exchange Policy
We are committed to ensuring that you are satisfied with your purchase. However, we only offer exchanges under the following circumstances:
- Defective or Damaged Items: If you receive a product that is defective or damaged, we will replace it with the same product, subject to availability. To initiate an exchange, please contact us at [Insert Email/Phone] as soon as possible after receiving the item.
- Same Product Exchange: If you need to exchange an item for the same product, please reach out to our customer support team at 9851084193. We will assist you in processing the exchange, provided the product is in its original, unused condition.
Please note that exchanges are only possible if the item is defective or damaged upon arrival. For other reasons, we encourage you to review our return policy for further assistance.
6. Order Cancellation
We understand that plans can change, and we offer the possibility to cancel your order under the following conditions:
- Before Shipment: If your order has not yet been shipped, you may cancel it at any time for a full refund. To request a cancellation, please contact our support team immediately at 9851084193. We will confirm the cancellation and process your refund promptly.
- After Shipment: Once your order has been shipped, it can no longer be canceled directly. In this case, the standard return procedures will apply. You will need to follow the return process as outlined in our Return Policy if you wish to return the product after receiving it.
Please note that we are unable to cancel orders that have already been processed for shipment, but we will do our best to accommodate your request if made promptly.
7. Late or Missing Refunds
We strive to process refunds as quickly as possible, but in some cases, it may take longer for the refund to appear in your account. If you haven’t received your refund yet, please follow these steps:
- Check Your Bank Account: Sometimes refunds may take a few business days to show up in your account. Please review your bank account again to ensure the refund hasn’t been processed.
- Contact Your Credit Card Company or Bank: Refund processing times can vary depending on your payment method and the bank’s policies. It may take some time before your refund is officially posted.
- Contact Us: If you’ve followed the above steps and still have not received your refund, please reach out to our support team at familybazar@gmail.com. We will assist you in resolving the issue as quickly as possible.
Please note that we cannot control the timing of the refund processing once it has been initiated by us, but we will do our best to ensure that the refund reaches you.
8. Special Notes
We want to ensure complete transparency regarding our refund and return policies. Please consider the following special notes:
- Cash on Delivery (COD) Orders: For customers who selected Cash on Delivery (COD) as their payment method, refunds will be issued via bank transfer or digital wallet. The choice of refund method will be based on your preference and the available options.
- Discounted Items or Sales Purchases: Items purchased at a discounted price or during sales events may not be eligible for a full refund. Refunds for these items will be subject to the terms of the sale and may be issued at a reduced value.
These conditions help us provide fair service while maintaining quality and customer satisfaction. If you have any questions or concerns, please don’t hesitate to reach out.