Shipping Policy
Processing Time
We process all orders in 1 to 2 business days. If you order on weekends or public holidays, we will start processing it on the next working day. You will receive a message when we start working on your order and again when it has been shipped. We try to work fast without making mistakes. You can contact us anytime to ask about your order status.
Shipping Rates & Delivery Estimates
Shipping cost depends on your location and the weight of your order. You will see the cost during checkout. Most deliveries take 3 to 5 business days. Free shipping may be available if your order total is above a set amount, which will be shown clearly. We try to keep shipping charges low. You can also check our homepage for any free shipping offers.
Delivery Partners
We work with well-known delivery companies to send your order safely and on time. These include both national and local courier services. In some areas, our own team may also deliver. We choose the best option to make sure your order arrives in good condition. We only use delivery partners with a good track record. They help us bring your order to your door on time.
Order Tracking
Shipping Locations
We ship all across Nepal. If you want your order to be sent to another country, please contact our support team before placing the order. We can check if delivery is possible and tell you about extra costs or delays that may apply to international shipping. We are planning to offer more shipping options soon. For now, please ask us if you’re not sure about your location.
Delays & Issues
Sometimes, your delivery may be late because of things we cannot control like bad weather, holidays, or courier problems. If your order is delayed too long, please contact us. We will do our best to help you and give updates on what is happening. We understand waiting is not fun. We will always try to make things right if a problem happens.
Incorrect Address
Please check your shipping address carefully before placing your order. If the address is wrong or not complete, the package might come back to us. You may have to pay extra for sending it again. We are not responsible for delays caused by incorrect addresses. A correct address helps avoid problems and extra costs. Make sure to include landmarks or building numbers if needed.